Return Policy
Kamran’s Oriental Rug Bazaar proudly stands behind every product we sell. Our goal really is 100% customer satisfaction. Please inspect your order carefully upon delivery with the driver present. Please note clearly any obvious issues or signs of damage such as torn packaging, rips, etc. Please note the steps in our return policy below:
Return Address
Kamran’s Oriental Rug Bazaar
Attn: Returns Department
737 56th Street
Sacramento, CA 95819
All Returns/ Exchanges
Please note, most of our products are made by hand. Colors may vary slightly between dye lots and individual rugs. Slight pattern irregularities are normal in handmade items. Sizes are all approximate.
- Items may be returned within 7 days of receipt or may be exchanged within 30 days without penalty.
- Items must be returned in the original or equivalent packaging.
- Kamran’s Oriental Rug Bazaar “MORB” does not accept returns on any item after 30 days from receipt.
- Any item returned without an RA # (Return Authorization) can be refused at the customer’s expense.
- For your protection, we recommend that all shipments be sent back with a tracking number and proper insurance.
- Once the item is received and inspected at MORB, a credit (not including freight) for the item will be issued to your account. If you maintain a prepay account and require a check to be issued, please contact our accounting department to request a check refund at 916.731.4444 or by using our contact page.
- An RA number must be clearly marked on the outside of the package for all returns.
- RA#s can be obtained by using our contact page or through MORB’s Customer Service department at 916.731.4444.
- Any items returned will be subject to a 25% restocking fee per item returned, with a minimum fee of $25 not to exceed $500 per item.
- The customer is responsible for all freight charges associated with receiving and returning an item.